Deserving of Mention
My Dell Vostro notebook recently had some issues. The battery stopped taking a charge.
I sent them information defining the basic problem. I was soon contacted by Justin Cowan, a Dell Technical Support Specialist, who opened a service ticket and within a few days I had a new battery waiting for me after work. Glad to be able to finally work on my computer without being attached to the wall, I sent them a thank you letter for their prompt service.
I wanted to withdraw that about two weeks later when it quit charging again. I was a little concerned that I was going to have issues getting the same issue addressed in such a short period. Glad to say I was wrong.
After contacting them, and sending a few bits of information obtained from the BIOS menu, I received an email letting me know how they would take care of it. True to their word, a few days later I was sitting in my living room watching the tech they had dispatched replace the motherboard. He left a new AC Adapter as well.
Two thumbs up to Dell from this customer.
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